Just+Ask!+FQA

       The GradeMaster™ can scan up to 50 questions in one pass and up to 200 questions per test.   Yes. We have an Item Analysis form that includes a score frequency distribution report and a tally of the number of incorrect responses for exams with up to 200 questions. We also offer a Tally Report form which will provide a tally of markings for each specific response bubble on the scan sheet. In addition to providing valuable exam analysis, these reports are also used to provide results for ballots and surveys. Using our DataLink™ software you can generate additional analysis reports on your PC.    <span style="font-family: 'Comic Sans MS',cursive;">
 * <span style="font-family: 'Comic Sans MS',cursive;">Who do I call if I have any questions about your scanners or their use? **<span style="font-family: 'Comic Sans MS',cursive;">You can reach our scanner specialists at 800.827.9219 or you can email your questions to tsminfo@appersonprint.com. We can answer any of your questions, provide you with sample forms, set up a free 30-Day Trial for one of our scanners - and much more. Our phones are open from 7:00 am to 5:00 pm Pacific time Monday through Friday.
 * <span style="font-family: 'Comic Sans MS',cursive;">How do I obtain a copy of my user's manual? **<span style="font-family: 'Comic Sans MS',cursive;">Each model comes with a manual, but if you need additional copies you can download the PDF from this website. Just select your machine model and click on the link to the printer-friendly PDF download.
 * <span style="font-family: 'Comic Sans MS',cursive;">What does "recommend calibration soon" mean and what do I do? **<span style="font-family: 'Comic Sans MS',cursive;">Your test scoring machine is asking to have its sensors recalibrated. This is a simple process, just press and hold the "Next Display" button until the LED says "Ready to Calibrate". Then take the calibration form that came with your scanner and run it through. The machine will then say "Calibrated". Just push the reset button and you are finished.
 * <span style="font-family: 'Comic Sans MS',cursive;">How can I tell how long it has been since I last recalibrated? **<span style="font-family: 'Comic Sans MS',cursive;">Press the "Summary Display" button until the LCD show how many forms have been scanned since last calibration.
 * <span style="font-family: 'Comic Sans MS',cursive;">Why isn't my scanner printing? **<span style="font-family: 'Comic Sans MS',cursive;">Please make sure that the ink cartridges have been placed in the scanner and that the protective tape that covers the cartridge nozzles has been removed. If the scanner still isn't printing, priming the cartridge will usually solve the problem. Take a paper towel (not a tissue) and touch the ink jet holes. If it doesn't draw ink into the paper towel, cover the jet holes with the paper towel and gently oscillate the cartridge. Don't shake it as the ink can shoot out. It is permanent ink and will stain anything or anyone it touches. Last, if older than 6 months or heavily used, your ink cartridge may need to be replaced. For additional support, contact Technical Support at 800.827.9219.
 * <span style="font-family: 'Comic Sans MS',cursive;">I have run the calibration sheet through but my scanner is still not working. What should I do? **<span style="font-family: 'Comic Sans MS',cursive;">Paper dust can build up in the scanner. Use canned air and blow paper dust off the sensors. To access the sensors, remove the thumbscrew from the back of the scanner to separate the read head from the plates. After cleaning, scan the calibration sheet again. If the problem persists, contact Customer Service at 800.827.9219 and ask for Technical Support.
 * <span style="font-family: 'Comic Sans MS',cursive;">How many questions can your GradeMaster™ 600 handle? **
 * <span style="font-family: 'Comic Sans MS',cursive;">How do I create a key? **<span style="font-family: 'Comic Sans MS',cursive;">Using the answer sheet, you simply fill out the correct answers on the form and bubble in the -K- on the top of the form located in the "keyline." Scan the key prior to scanning your answer sheets. The scanner will tell you how many questions are keyed. You can also create a key without a form by using DataLink's™ key editor feature.
 * <span style="font-family: 'Comic Sans MS',cursive;">Does the scanner provide any analysis of the tests scored? **
 * <span style="font-family: 'Comic Sans MS',cursive;">Why will my scanner not accept my forms? **<span style="font-family: 'Comic Sans MS',cursive;">It could be one of many things: First, make certain that you have scanned a key prior to scanning your answer sheets if you are using the scanner in test scoring mode. Next, check the form and make sure you are using the correct form for the machine (i.e., that you are using a GradeMaster™ form for a GradeMaster™ scanner and an Advantage™ form for an Advantage™ scanner). Last, check the area where the timing marks are located (the small black boxes along the left side of the form) and make sure there is no fading of the timing marks and no stray pencil marks. If forms continue to be rejected, call Technical Support at 800.827.9219.
 * <span style="font-family: 'Comic Sans MS',cursive;">My scanner is displaying faint black boxes in the display screen. What is going on? **<span style="font-family: 'Comic Sans MS',cursive;">Updating your firmware may correct this problem. From this website, select which scanner you are using. Once selected, click on the Downloads tab and then chose Firmware Updater. Closely follow the download instructions. If you are networked, this will have to be done by a system administrator. If problems persist, contact Technical Support at 800.827.9219.
 * <span style="font-family: 'Comic Sans MS',cursive;">Why is my scanner disconnected in DataLink™? **<span style="font-family: 'Comic Sans MS',cursive;">From DataLink's™ menu, click on <span style="font-family: "Comic Sans MS"; mso-bidi-font-family: "Comic Sans MS"; mso-bidi-font-size: 13.0pt;">**<span style="font-family: 'Comic Sans MS',cursive;">Scanner ** <span style="font-family: 'Comic Sans MS',cursive;"> and then <span style="font-family: "Comic Sans MS"; mso-bidi-font-family: "Comic Sans MS"; mso-bidi-font-size: 13.0pt;">**<span style="font-family: 'Comic Sans MS',cursive;">Find Scanner ** <span style="font-family: 'Comic Sans MS',cursive;">. If DataLink™ still does not show the scanner is connected, check to make sure that the scanner is plugged into the computer. Make sure that the scanner is not plugged in the USB cable. If the scanner still cannot be found your scanner driver(s) may have been improperly installed. Contact Technical Support at 800.827.9219.
 * <span style="font-family: 'Comic Sans MS',cursive;">Why is the scanner rejecting my test forms and ‘Paper Skew’ appears in the display? **<span style="font-family: 'Comic Sans MS',cursive;">Please make sure the test forms are flush down against the scanner and are not lifting when being sent through the scanner. Try calibrating the scanner if it continues to happen. If the scanner continues to reject your test forms and ‘Paper Skew’ is still appearing in the display, contact Technical Support at 800.827.9219.